Shipping Policy
Last Updated: July 19, 2025
Thank you for shopping with Expressio Fidei! This Shipping Policy explains how we handle the shipping of your orders, including delivery, tracking, and what to do if there’s an issue with your shipment. We deliver worldwide and are committed to ensuring a smooth delivery process for all our customers.
1. Order Processing and Shipping
Once you place an order on our website expressiofidei.com, it is processed for shipping. Please note:
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Order Changes or Cancellations: After you confirm your order, it may not be possible to edit or cancel it due to immediate processing. If you need to update your shipping address or other details, please check your account settings to see if this option is available or contact us using the contact details from the order confirmation email as soon as possible. While we’ll do our best to accommodate changes, we cannot guarantee modifications, and decisions will be made on a case-by-case basis.
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Processing Time: Orders are typically processed within 2-5 business days, before being handed over to the shipping carrier. You’ll receive a confirmation email with tracking information (if available) once your order ships.
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Shipping Time: To offer our products worldwide, we partner with a global network of local printers, allocating production based on product type, machine capabilities, and available capacity, which may result in orders with multiple products being produced at different facilities and delivered separately. We strive to deliver within the estimated time frame provided at checkout, but we are not liable for delays, and we will notify you of any significant delays as soon as possible. Products are shipped via standard post unless otherwise specified, though we reserve the right to select an alternative carrier or method with comparable delivery quality and timing.
2. Delivery and Risk of Loss
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Shipping Carriers: We work with reliable shipping carriers to deliver your order worldwide. Delivery times vary depending on your location and the carrier used. Estimated delivery times will be provided at checkout or in your order confirmation email.
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Risk of Loss: For most regions (except as noted below), the risk of loss or damage to products passes to you once the order is handed over to the shipping carrier. If tracking indicates your order was delivered but you haven’t received it, it’s your responsibility to file a claim with the carrier. Please contact us within 30 days of the estimated delivery date for assistance.
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European Economic Area (EEA) and United Kingdom Customers: For customers in the EEA or UK, the risk of loss or damage passes to you when you or a designated third party takes physical possession of the products.
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German Customers: For orders shipped to Germany, the risk of loss or damage remains with us until the shipment crosses the German border. If loss or damage occurs before this point, we will handle any claims. After the border crossing, the risk passes to you, and you may need to file a claim with the carrier if issues arise.
3. Issues with Your Shipment
If you encounter any issues with your shipment, such as a lost or damaged package, please take the following steps:
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Lost Shipments: If the carrier’s tracking indicates your order was lost in transit, contact us within 30 days of the estimated delivery date. We’ll investigate and, if approved, arrange a replacement or credit to your account. All claims are subject to investigation and our discretion.
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Damaged or Defective Products: If your order arrives damaged or defective, please refer to our Return Policy for instructions on how to request a replacement or refund.
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Delivery Issues: If tracking shows your order was delivered but you haven’t received it, contact the shipping carrier directly to file a claim. You can also reach out to us for support within 30 days of the estimated delivery date.
4. Important Notes
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P.O. Boxes: We cannot guarantee delivery to P.O. boxes, as some carriers may not service these addresses. Please provide a physical shipping address to ensure successful delivery.
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Customs: You are responsible for any customs fees, duties, or taxes imposed by your country. Delivery times may vary due to customs processing.
5. Contact Us
If you have any questions or concerns about your shipment or this Shipping Policy, please reach out to us:
We’re here to help ensure your shopping experience with Expressio Fidei is seamless and satisfactory!