Dear Valued Customer,

Thank you for shopping with us! We want you to be completely satisfied with your purchase. Below is our return policy to ensure a smooth process if you need to return or exchange an item. Please read carefully and reach out if you have any questions!

Returns for Damaged, Defective, or Misprinted Items

If you receive an item that is damaged, defective, or incorrectly printed, please let us know within 30 days of receiving your order by submitting a problem report through our website. If we determine the issue was our error, we’ll cover the return costs and make it right for you!

Lost in Transit

If your package is lost in transit, please submit a claim no later than 30 days after the estimated delivery date. We’ll work with you to resolve the issue as quickly as possible.

How to Report an Issue

If you notice any issues with your order, such as a damaged or incorrect item, please submit a problem report via our website. We’re here to help!

Return Process

To return an item, please send it to the return address we will provide after your case has been assessed. Once we receive your return, you’ll get an automated email notification. Note that unclaimed returns are donated to charity after 30 days. If you send a return to an address other than the one we provide, you may be responsible for any associated costs.

Incorrect Shipping Address

If an incorrect or insufficient shipping address is provided and the package is returned to us, you’ll be responsible for reshipment costs once we confirm an updated address with you.

Unclaimed Shipments

If a shipment goes unclaimed and is returned to us, you’ll be responsible for the cost of reshipping the order to you. To avoid this, please ensure someone is available to receive your package or update your address promptly.

Orders Without a Registered Account

If you haven’t registered an account with us or added a billing method, returned orders due to an incorrect address or failure to claim the shipment may not be available for reshipping and will be donated to charity at your expense, without a refund.

Non-Returnable Items

For health and hygiene reasons, we cannot accept returns of sealed goods, such as face masks for example, once they’ve been opened. These items will be disposed of and are not available for reshipping.

Returns for Buyer’s Change of Mind

We kindly ask that you contact us before returning any products. Except for customers in Brazil, we do not offer refunds for buyer’s change of mind. Returns or size exchanges are at our discretion and your expense. If you need a different size or item, you may need to place a new order at your cost.

Note for Customers in Brazil

If you’re in Brazil and wish to return an item due to regret, please contact us within 7 consecutive days of receiving your order and provide a picture of the item. We’ll evaluate the request to ensure the product hasn’t been used or damaged. If approved, we’ll process your return; otherwise, a refund may not be possible.

Note for EU Customers

Per Article 16(c) and (e) of Directive 2011/83/EU, we cannot offer returns for:

1. Goods made to your specifications or clearly personalized.

2. Sealed goods (e.g., face masks) that have been unsealed after delivery, due to health or hygiene reasons.

We reserve the right to refuse returns at our discretion in these cases.

Contact Us

If you have any questions about our return policy or need assistance, please reach out to us via our website. We’re here to ensure your shopping experience is a great one!

 

Thank you for choosing us!
Expressio Fidei